Reroute is an autonomous AI employee that monitors your support inbox around the clock, resolves tickets, learns your product, and escalates only what it can't handle. Works with any inbox. No helpdesk migration.
You're an SMB. You don't have a 50-person support team. You have a shared inbox and three people trying to keep up. Hiring another human costs $45K+ per year. Switching to a helpdesk means migrating everything. The AI "solutions" on the market want you locked into their ecosystem first. Reroute doesn't. It plugs into what you already have and starts resolving tickets on day one.
Gmail, Outlook, shared inbox, or your existing helpdesk. Reroute reads incoming tickets in real time. No migration. No new tools for your team to learn.
Upload docs, FAQs, past conversations, internal wikis. Reroute builds a deep understanding of your product and learns the tone your customers expect.
Reroute resolves routine tickets autonomously. Complex cases get escalated to your team with full context. It gets smarter every single day.
Every detail is a deliberate rejection of how support AI has been done before.
No helpdesk subscription required. No ecosystem lock-in. Works with what you already use. Your inbox is enough.
Reroute doesn't suggest draft replies for a human to approve. It resolves tickets end-to-end. Humans only see what needs human judgment.
Pay only when Reroute actually resolves a ticket. No per-seat fees, no platform subscriptions, no minimums. Aligned incentives.
Every resolved ticket makes the next one easier. Day 30 looks nothing like Day 1. The learning flywheel creates compounding value.
Your next support employee doesn't need a salary, a desk, or a helpdesk migration. They just need your inbox.